Policies
Shipping Policy
Processing Time
Orders are processed within 1–2 business days. You will receive a confirmation email with tracking once your order ships.
Domestic Shipping
Standard delivery takes 3–5 business days. Express delivery (1–2 business days) is available at checkout.
International Shipping
We ship worldwide. International delivery typically takes 7–14 business days depending on destination. Customs duties or import taxes are the responsibility of the recipient.
Free Shipping
Free express shipping is available on all orders over $75 within supported regions.
Returns & Refunds
30-Day Returns
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.
How to Return
Contact our support team with your order number to request a return label. Once we receive and inspect your item, a refund will be issued to your original payment method within 5–7 business days.
Non-Returnable Items
For hygiene reasons, certain personal-care items cannot be returned. This will be clearly noted on the product page.
Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with a photo and we will send a replacement or issue a full refund.
Privacy Policy
Information We Collect
We collect the information you provide at checkout — name, email, shipping address, and payment details — as well as usage data such as pages visited and device information.
How We Use It
To process and ship your orders, communicate about your purchases, improve our store, and (with your consent) send marketing emails you can opt out of at any time.
Sharing
We share data only with the services needed to fulfill your order (payment processors, shipping carriers). We never sell your personal information.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting our support team.
Terms of Service
Acceptance
By using this site and placing an order, you agree to these Terms of Service and our Privacy Policy.
Pricing & Availability
All prices are listed in USD unless otherwise noted. We reserve the right to correct pricing errors and limit quantities. Availability may change without notice.
Orders
Placing an order is an offer to purchase. We confirm acceptance when we ship your order. We may decline or cancel orders at our discretion, including suspected fraud.
Intellectual Property
All content on this site — text, images, logos, and design — is the property of Flexauria and may not be reproduced without permission.